Privacy policy
KLIX Hair is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit or make a purchase from our website.
1. Information We Collect
We may collect the following types of information:
Personal Information:
Name, email address, phone number, billing and shipping addresses, and payment details.
Order Information:
Details about products purchased, transaction amounts, and order history.
Device & Usage Information:
IP address, browser type, operating system, and browsing behavior.
Cookies & Tracking Technologies:
We use cookies and similar tools to enhance your experience, analyze site traffic, and improve our services.
Sensitive Verification Information (Certification Applicants Only):
If you apply for professional certification, we may collect government-issued identification and professional licenses strictly for verification purposes.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Communicate with you about orders, updates, and promotions
- Improve our website, services, and user experience
- Conduct marketing and advertising activities (if applicable)
- Comply with legal and regulatory obligations
3. Sharing Your Information
Your information may be shared with trusted third parties only as necessary, including:
- Payment processors (e.g., Stripe, PayPal) for secure transactions
- Shipping providers to deliver your orders
- Marketing, analytics, and communication platforms
- Legal authorities when required by law
KLIX Hair does not sell personal information.
4. Third-Party Services & Platforms
Our store is hosted on Shopify Inc., which provides the ecommerce platform that allows us to sell our products and services. Your data may be stored through Shopify’s data storage, databases, and applications.
We may also use third-party service providers for payments, marketing, analytics, customer management, and communications. These providers only collect, use, and disclose information as necessary to perform their services for us.
5. Email, Digital & Advertising Communications
By providing your email address to KLIX Hair, you consent to receive communications including order updates, educational content, promotional emails, and special offers. You may unsubscribe from marketing emails at any time using the link at the bottom of any message. Transactional emails will still be sent as required.
We may also engage in digital advertising and retargeting through platforms such as Google, Meta (Facebook & Instagram), TikTok, and similar networks. These platforms may use cookies, pixels, or similar technologies to collect information about your interaction with our website and advertisements.
You may opt out of personalized advertising by visiting:
https://optout.aboutads.info
6. Text Message (SMS) Marketing
By opting into SMS communications from KLIX Hair, you consent to receive recurring text messages regarding promotions, order updates, special offers, and account notifications. Message frequency may vary. Message and data rates may apply. Consent is not a condition of purchase.
You may opt out at any time by replying STOP to any message or by contacting us at Hello@klixhair.com
7. Cookies & Tracking Technologies
KLIX Hair uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, personalize content, and deliver relevant advertising. You may choose to disable cookies through your browser settings; however, some site features may not function properly as a result.
8. Data Security
We implement commercially reasonable security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.
9. Data Retention
KLIX Hair retains personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, and compliance obligations. Certification and verification documents are retained only as long as required for verification and recordkeeping, after which they are securely deleted.
10. Your Privacy Rights
You have the right to:
- Access your personal information
- Request corrections to inaccurate information
- Request deletion of your information
- Opt out of marketing communications at any time
11. U.S. State Privacy Rights
Residents of certain U.S. states may have additional privacy rights under applicable laws, including but not limited to the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and other state privacy regulations. These rights may include:
- The right to know what personal information is collected, used, and shared
- The right to access personal information
- The right to request correction of inaccurate information
- The right to request deletion of personal information
- The right to opt out of the sale or sharing of personal information or targeted advertising
- The right to non-discrimination for exercising privacy rights
KLIX Hair does not sell personal information.
To exercise any of these rights, please contact us at:
Hello@klixhair.com
We may require verification of your identity before processing your request.
12. Children’s Information
KLIX Hair does not knowingly collect personal information from individuals under the age of 18. If a parent or guardian believes a minor has provided us with personal information, please contact us so we may promptly remove it.
13. International Users
If you access this site from outside the United States, please note that your information may be transferred to, stored, and processed in the United States. By using this site, you consent to this transfer.
14. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.
15. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us at: